Frequently
Asked
Questions

Yes. Nafini is powered by Nomba, a licensed CBN-regulated fintech. Your funds are kept in Nomba MFB accounts and are NDIC-insured — meaning your money is protected by law.

Simple. You can chat with Nafini directly on WhatsApp — no heavy app required. Just type your request (send money, pay bills, track expenses) like you’re chatting with a friend. Nafini can be used by everyone students, market women, freelancers, SMEs, and families.

Yes. We use modern encryption and follow strict privacy practices to keep your information safe.We follow strict global standards (PCI DSS, ISO 27001). Your BVN, bank details, and conversations stay encrypted and private. Nafini never sells or shares your data with third parties.

Pay bills, send money, check balances, create reminders, track expenses, and more—right in chat.

Yes. Nafini acts as an admin/HR/account officer,split payments and revenue reconcillation.

We’re rolling out region by region. Check the app for the latest supported locations and currencies.

Yes. Nafini works well on low data and can run entirely inside WhatsApp. You don’t need to download a separate app.

Just like you wouldn’t give your personal assistant full access to your entire bank account, Nafini doesn’t ask for that either.
Instead, Nafini creates a secure wallet for you.
You can fund it from any bank .This keeps your main bank account private and safe.
Think of it as a “working purse” your assistant can help you manage.

No. Nafini is a regulated financial assistant built on Nigeria’s licensed banking infrastructure. We don’t run “investment schemes” or promise fake returns — we only help you manage and move your money safely. 7. How does Nafini protect my data? We follow strict global standards (PCI DSS, ISO 27001). Your BVN, bank details, and conversations stay encrypted and private. Nafini never sells or shares your data with third parties..

Chat “help” in WhatsApp or email ask@nafini.com for assistance.